FAQ

Frequently Asked Questions

How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery usually takes 5–8 business days depending on your location, and you’ll receive an email when your order ships. 

When will I get my tracking number?
You’ll get a tracking number by email within 3 business days of ordering. If you haven’t, contact us at petzeloo185@gmail.com and we’ll look into it right away.

Can I track my order?
Yes. The link in your shipping email shows live updates. International parcels can show no movement for several days while in transit or clearing customs, which is normal. If there’s been no update for 3 days, contact us.

What’s your returns and refund policy?
If you change your mind, contact us within 30 days of delivery. The item must be unused and in original packaging, and you don't need to return the item. Full details are in our refund policy.

What if my item arrives damaged or doesn’t work?
Email us a photo and your order number and we’ll send a replacement or refund. You don’t need to return the item. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and these apply in addition to our policy.

Do you ship internationally?
Yes, we ship to selected countries. International orders may be subject to import duties or taxes charged by your country, which are the customer’s responsibility.

How can I contact you?
Email petzeloo185@gmail.com. We reply within 24 hours on business days.